Payment Policy
At Hart & Rose, we are committed to making your shopping experience as smooth and secure as possible. This Payment Policy outlines the payment methods we accept and how your transactions are processed.
Accepted Payment Methods
Hart & Rose accepts the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- Google Pay
- Apple Pay
All prices on our website are displayed in US Dollars (USD).
Secure Transactions
All transactions on Hart & Rose are processed through secure and encrypted payment systems. Your payment information is handled securely and is not stored directly on our servers.
We use industry-standard security measures, including SSL encryption, to help protect your personal and financial information during checkout.
Payment Processing
Payment is collected at the time of purchase. Once your payment has been successfully confirmed, you will receive an order confirmation email.
If your payment cannot be processed, you may be notified and asked to use an alternative payment method.
Failed Payments
If your payment is declined, please check the following:
- Ensure your card details are entered correctly
- Confirm that your card has sufficient funds
- Contact your bank to ensure there are no restrictions on your card
- Try an alternative payment method
If you continue to experience issues, please contact our customer service team.
Refunds
Approved refunds are processed to the original payment method used at checkout.
Please allow up to 14 days for the refund to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.
Contact
For any questions regarding your payment, please contact us at:
Email: support@hartandrosecharleston.com
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday & Sunday: 10:00 AM – 3:00 PM (ET)