Terms and Conditions
Article 1 – Definitions
The following definitions apply to these Terms and Conditions:
Customer: Any individual who purchases or intends to purchase products from Hart & Rose.
Business: The individual or legal entity operating Hart & Rose and offering products to customers through the online store.
Agreement: The agreement entered into between Hart & Rose and the customer when an order is placed and accepted.
Products: Any goods offered for sale through the Hart & Rose online store.
Website: The online store operated under the Hart & Rose brand.
Return Period: The period during which an eligible customer may request to return a product in accordance with our Return & Refund Policy.
Article 2 – Business Identity
Store name: Hart & Rose Charleston
Email: support@hartandrosecharleston.com
Article 3 – Scope of Application
These Terms and Conditions apply to all offers, orders, purchases, and agreements made through Hart & Rose.
By placing an order through our website, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
Article 4 – Offers and Pricing
All offers are subject to availability. Hart & Rose reserves the right to modify or withdraw offers at any time.
Product prices are displayed in US Dollars (USD) unless otherwise stated.
Any applicable shipping charges, taxes, or other fees will be displayed during checkout where applicable.
We reserve the right to correct pricing errors, typographical errors, inaccuracies, or omissions at any time.
Article 5 – Agreement
An agreement is formed when the customer places an order, successfully completes payment, and receives an order confirmation from Hart & Rose.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment issues, or product unavailability.
If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.
Article 6 – Returns
Eligible returns must be initiated within 30 days of receiving the order, in accordance with our Return & Refund Policy.
Unless the product is defective, damaged upon arrival, or incorrect due to an error on our part, the customer is responsible for return shipping costs.
Products must meet the return requirements described in our Return & Refund Policy to qualify for a refund.
Certain products, including applicable sale or promotional items, may be excluded from returns as specified in our Return & Refund Policy.
Article 7 – Refunds
Once an eligible returned product has been received and inspected, Hart & Rose will notify the customer regarding the status of the refund.
Approved refunds will be processed to the original payment method used at checkout.
Hart & Rose aims to process approved refunds within 14 days of receiving and approving the returned product.
Additional processing time may be required by the customer's bank, card issuer, or payment provider.
Article 8 – Taxes, Duties, and Shipping
Hart & Rose currently ships within the United States only.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Any applicable taxes or charges will be handled or displayed where required.
Hart & Rose is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, holidays, or other logistical disruptions.
Article 9 – Payment
Payment must be successfully completed before an order can be processed.
Hart & Rose accepts the payment methods displayed during checkout. All transactions are processed through secure payment systems.
If a payment is declined or cannot be completed, the order may not be processed until a valid payment method is provided.
Article 10 – Products and Conformity
We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, and other information displayed on our website are accurate.
However, colors and appearance may vary slightly depending on screen settings, lighting, photography, and other factors.
If you receive an item that is defective, damaged, or materially different from what you ordered, please contact us within 7 days of delivery and provide your order number and clear photographs of the issue.
Once verified, we will provide an appropriate solution in accordance with our Return & Refund Policy.
Article 11 – Delivery
Orders are normally processed within 1–3 business days, Monday through Saturday.
Standard shipping is estimated at 5–7 business days, Monday through Friday, resulting in an estimated total delivery time of approximately 6–10 business days.
Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control.
Once your order has been shipped, tracking information will be provided where available.
Please refer to our Shipping Policy for complete shipping information.
Article 12 – Complaints and Customer Service
If you have a complaint or experience an issue with your order, please contact our customer service team at:
Please include your order number and a clear description of the issue so that we can assist you as efficiently as possible.
We aim to respond to customer inquiries within a reasonable timeframe.
Article 13 – Governing Law and Disputes
These Terms and Conditions shall be governed by the laws applicable to the business operating Hart & Rose and by applicable consumer protection laws.
Where possible, disputes should first be addressed directly with Hart & Rose so that both parties have an opportunity to reach an amicable resolution.
Nothing in these Terms and Conditions is intended to limit any rights that customers may have under applicable law.
Article 14 – Changes to These Terms
Hart & Rose reserves the right to update or modify these Terms and Conditions when necessary.
Any changes will become effective when the revised Terms and Conditions are published on our website.
Customers are encouraged to review these Terms periodically.
Article 15 – Contact
For questions regarding these Terms and Conditions, please contact: